1. Who We Are

EvoSec Pty Ltd (ABN 75 685 003 338) is a licensed electronic security installer based in Melbourne, Victoria. We hold Victorian Security Licence Z76-066-60S and provide CCTV installation, alarm systems, access control, intercom and security monitoring services across Melbourne and Victoria.

If you have any questions about this policy, please contact us at info@evosec.au or call 0414 991 957.

2. What Personal Information We Collect

We collect personal information that is necessary to provide our services and respond to your enquiries. This may include:

• Your full name
• Phone number and email address
• Property address and suburb
• Details about your property type and security requirements
• Any additional information you voluntarily provide in a quote request or contact form
• Technical information such as IP address, browser type and pages visited (collected automatically via website analytics)

We do not collect sensitive information such as financial details, health information, or government identifiers unless specifically required to provide a service and with your consent.

3. How We Collect Your Information

We collect personal information in the following ways:

• When you submit a quote request, contact form or enquiry on our website
• When you call or email us directly
• When we conduct a site visit or provide a quotation
• When you engage EvoSec to install or service a security system
• Automatically through website analytics tools (Google Analytics) when you visit evosec.au

4. Why We Collect Your Information

We collect and use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule site assessments and installations
• Deliver and invoice for our security installation services
• Provide ongoing maintenance and support
• Send service reminders or follow-up communications related to your system
• Improve our website and services
• Comply with legal and regulatory obligations

We will not use your personal information for any purpose that is unrelated to the above without your consent.

5. Marketing Communications

We may occasionally send you information about our services, promotions or security tips if you have opted in or if you are an existing customer. You can opt out of marketing communications at any time by contacting us at info@evosec.au or by clicking the unsubscribe link in any email we send.

6. Who We Share Your Information With

EvoSec does not sell, rent or trade your personal information to third parties. We may share your information with:

• Service providers — such as IT support, email platforms or scheduling software that help us operate our business, who are bound by confidentiality obligations
• Security monitoring centres — if you subscribe to a monitored alarm service, your contact details are shared with the monitoring centre for the purpose of responding to alarm activations
• Legal and regulatory bodies — if required by law, court order or regulatory authority

All third parties we share information with are required to handle your information in accordance with the Australian Privacy Principles.

7. Storage & Security of Your Information

Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. When information is no longer required, we securely destroy or de-identify it.

8. Cookies & Website Analytics

Our website uses cookies and Google Analytics to collect anonymous information about how visitors use our site. This helps us improve the website experience. The information collected is aggregated and does not personally identify you.

You can disable cookies through your browser settings, however this may affect some functionality of our website.

9. Your Rights & Accessing Your Information

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Make a complaint if you believe we have breached your privacy
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@evosec.au. We will respond to your request within a reasonable timeframe.

10. Complaints

If you believe EvoSec has breached the Australian Privacy Principles or this Privacy Policy, please contact us in the first instance at info@evosec.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this policy periodically.